Mobile / DTH / Data Card Recharge Services
All sales of services are final and there will be no refund or exchange permitted. Please be advised that you are responsible for the recharge and all charges that result from those purchases.
Notice: M/S Cash Pay Point is not responsible for any purchase of recharge for an incorrect account number.
In a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Service has not been delivered within 24 hours of your completion of the transaction, you may inform us by sending an email or posting a message. In such a scenario, you will be entitled to a full refund.
We shall investigate the incident, and if it is found that money was indeed charged to your card or bank account without delivery of service, you will be refunded the money within 7 working days from the date of receipt of your email.
For cases where you are executing a recharge using your Ways for all account balance and you have received a success confirmation but have not received a recharge (or for any other issue), you are welcome to log a complaint by opening a support ticket on our Contact Us page. We will provide you with a quick resolution.
B2B customers take the balance at their own discretion. In any event, the added balance will not be returned.
Kindly note, in all cases our liability is strictly restricted to providing you a valid recharge or a refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.